Prices & Order
• All prices and transactions are in US dollars (US$) net
• Prices are subject to be changed without prior notice.
• Prices are adjusted occasionally related to the overall actual costs.
• No Minimum order for trial or sample per order
• Customer can change the color of stone (will charge for additional cost), diameter and size.
Payment
• by Credit Card through Paypal
• By T/T or SWIFT transfer in two installments
• 100% payment in advance
• The production process will promptly start as soon as the payment is received
Production Time
• Our production time takes approximately 1 weeks since the payment received.
• We will somehow notify you for any shorter or longer production time for your most precise planning.
Shipping and Insurance
• Shipment are according to client's instructions: by air-cargo, by courier, or by air parcel post. Usually customer will provide us with their account in UPS/Fedex/DHL, or we can use our account and customer will charge for that
• Delivery is based on the time at which the order and the payment are received. Normally, approximately 1 weeks from the date of payment arrival, and shipment need time approximately 2-3 days
• We will notify the client of the order receipt as well as the approximate of completion and delivery
• Since prices are F.O.B. ex-factory, all charges for delivery and insurance are at client's responsibility
Cancellation
In case of order cancellations, deposited payments are not refundable.
Return Policy
If you are not satisfied with our products and wish to make a return or exchange, please contact sales@sterlingbalijewelry.com to reject your order within 2 days of the time you received your order. Your payment will also be refunded in full amount to you as soon as our products is returned via a traceable courier (USPS express mail, or registered mail). Cost of delivering the returned products will be the responsibility of the customer.
Sorry, we cannot provide a refund for products damaged by wrongful usage, improper handling.
Privacy and Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
